Cluster Manager

This is a great opportunity for a confident and hands on Cluster Manager to oversee a small group of busy hospitality and retail sites, with a strong focus on people, service, standards and commercial performance. You will be accountable for delivering a profitable, first class store operation across three locations, encouraging each team to succeed through close support, clear leadership and consistent development.

The role would suit someone who enjoys being visible across multiple stores while still remaining connected to their own home site. You will lead by example, support daily operations, uphold hygiene and safety standards, drive customer service, manage stock and margin performance, and ensure each store is working towards agreed targets.

This position is ideal for a strong Store Manager or General Manager who is ready for their first step into multisite leadership. You will need to be practical, commercially aware and confident working in a structured food and retail environment, while still bringing flair, energy and personality to customer service and team engagement.

Cluster Manager Ideal Profile:

Strong background in café, coffee shop, retail, quick service or hospitality management
Ready to step into a multisite role from a General Manager or Store Manager position
Confident leading, coaching and motivating teams in fast paced environments
Practical and hands on, with the ability to train teams and support every area of store operations
Commercially aware with a good understanding of sales, labour, stock, margin and gross profit
Able to read budgets, deliver targets and understand the factors that affect profitability
Passionate about delivering excellent customer service and high operational standards
Strong front of house skills with a positive, customer focused approach
Excellent communication skills, both verbal and written
Good IT skills, including Microsoft Outlook, Excel and Word
Food safety qualification at Level 2 minimum, with Level 3 preferred
Positive leadership style with the ability to build strong team cultures across multiple sites

Benefits:

33 days holiday
10% bonus
Opportunity to lead a busy food and retail operation
Hands on management role with ownership across three stores
Chance to recruit, train and develop store teams
Work closely with an Area Operations Manager to achieve commercial targets
Role focused on customer service, quality, standards and profitability
Opportunity to bring structure, leadership and energy to a high volume environment

Cluster Manager Responsibilities:

Oversee the day to day performance of three stores, ensuring smooth service and consistent standards
Support, train and develop Store Managers and their teams
Recruit, retain and develop team members across the cluster
Drive sales, customer engagement and site performance through strong leadership
Maintain store hygiene, safety systems and legal compliance across all locations
Monitor stock, ordering, wastage, labour, margin delivery and controllable costs
Deliver first class customer service and quality control through effective shift planning
Take responsibility for legislative paperwork including training records, food safety, health and safety and COSHH
Complete relevant training and ensure full team compliance with required courses
Act as a positive role model, inspiring teams and setting clear standards
Work closely with the Area Operations Manager to deliver targets and improve store performance