General Manager

This is a fantastic opportunity for an experienced General Manager to lead a well established late night entertainment venue in Blackpool. This is a busy, high energy operation with a strong personality, loyal customer base and a team that includes a Deputy Manager, Entertainment Manager, in house security team and resident performers.

 This role would suit someone who understands late night hospitality, entertainment led venues and the importance of creating a safe, welcoming and memorable guest experience.

The venue is looking for a confident, commercially aware and people focused General Manager who can balance guest experience, team culture, compliance, entertainment, sales, costs and day to day operations. Experience working within inclusive, LGBTQIA+ friendly or community led venues would be highly beneficial, alongside a genuine understanding of late night customer care, security, atmosphere and service standards.

Live in accommodation is available in the form of a 3 bedroom flat, with utilities included. Council tax and WiFi are payable separately.

General Manager Ideal Profile:

• Previous experience as a General Manager within hospitality, ideally with at least 3 years in a similar role
• Strong background in late night entertainment, bar, club, pub or high volume hospitality venues
• Excellent communication and interpersonal skills with the ability to inspire a diverse team
• Strong financial acumen with experience managing budgets, payroll, costs and commercial performance
• Sound knowledge of hospitality trends, best practice, compliance and safety management
• Confident problem solver with a practical and pragmatic approach
• Minimum SIA non frontline licence required
• Personal Alcohol Licence required
• Able to manage entertainment, security, service, guest experience and team performance together
• Passionate about hospitality, warm service, inclusivity and creating a safe, enjoyable environment

General Manager Responsibilities:

• Oversee the daily operation of the venue, including guest experience, cleanliness, service standards, entertainment and operational procedures
• Lead, motivate and develop a team of around 20, including managers, team members, entertainment, security and performers
• Manage recruitment, training, scheduling, payroll costs, performance reviews and ongoing team development
• Maintain high levels of guest satisfaction, responding to feedback and resolving issues quickly and professionally
• Develop and manage budgets in line with company systems, monitoring financial performance and implementing strategies to achieve targets
• Oversee cost controls, stock, inventory, sales opportunities and overall profitability
• Ensure all company policies, licensing, compliance, safety and operational procedures are implemented and monitored
• Support sales, marketing, people development, product, profit, maintenance and development plans
• Oversee the upkeep of the property, liaising with the Property Manager, contractors and maintenance teams
• Maintain effective communication with Head Office, senior leaders, staff and external relationships
• Use company systems confidently, including operational, recruitment, payroll, stock, maintenance and reporting platforms
• Create a positive, professional and inclusive venue culture where guests and team members feel welcome, safe and valued